Our Process & Policies
Due to high demand, Chirrups and Chatter is currently not accepting new clients, except through our small professional referral network. We are incredibly grateful for the trust you place in us and are focused on providing exceptional care to our current animals and their families. This ensures we can offer personalized support and maintain close collaboration with each pet’s veterinary team. If you're on our waiting list, we’ll reach out as soon as an opening becomes available.
Booking Your Training Package
We use science-based training methods (positive reinforcement, counter-conditioning, desensitization). Tabitha will create a customized training plan for you and your pet and include practical training exercises and management recommendations to start improving things right away.
Scheduling Process:
- Fill out the Contact Booking Form.
- Provide a brief description of the behavior or training problem.
- After completing the form, you’ll receive a link via email to a behavior history form.
- Complete the form with as much detail as possible.
- Input from multiple household members is helpful.
- Required for all clients except for kitten socialization and happy vet visits.
- Once the behavior history form is submitted, Tabitha will email a link to book a 10-minute phone call. This call is to:
- Schedule your consultation.
- Clarify any questions from your paperwork.
- Discuss whether a veterinary exam is required.
- Decide on a package.
- Recommend initial management strategies.
What Happens During a Consultation
- Review of questionnaires and detailed discussion of your concerns.
- Assessment of your pet’s environment and behavior.
- Development of a customized behavior and environmental modification plan.
- You will receive the plan in writing via email within 3 business days.
How to Achieve the Best Results
- Changing behavior requires time, patience, and persistence.
- You and other household members will receive action steps (“homework”) and environmental modifications.
Virtual Training
- Virtual sessions can be preferable to in-person sessions.
- Benefits of virtual sessions:
- Observing your pet’s everyday behavior.
- Touring your home virtually for environment recommendations.
- Coaching you through training sessions.
- Discussing and providing recommendations for behavior concerns.
Consultation Pricing and Packages
- Initial Consultation: $350
- 90-minute in-home (or virtual) assessment.
- Immediate advice on managing the behavior(s).
- Personalized environmental and behavior modification plan.
- Sessions and Packages:
- One-hour sessions: $150 each.
- Packages: (all packages come with a customized training plans and email support)
- $435 for three one-hour sessions.
- $870 for six one-hour sessions.
- $1160 for eight one-hour sessions.
- $1680 for twelve one-hour sessions.
- All packages come with 7 weeks of email support to help you implement the plan and stay on track.
Our Policies
Please review our booking and cancellation policies here.
- Booking and Cancellation Policy:
- You must notify us of a cancellation at least 24 hours prior to your appointment time and date to avoid any fees.
- Less than 24 hours’ notice and no-shows will result in a charge for the full amount.
- There are no exceptions to this policy.
- Package Expiration Dates:
- Packages expire 12 months from the date of purchase, unless otherwise specified.
- Package for Multiple Pet Households:
- Packages are for one animal in a household.
- Multiple animals with multiple issues require separate packages, unless directed otherwise by Tabitha.
Chirrups and Chatter is not accepting new clients until October, except through our referral network. Veterinary and behavior professionals interested in joining our referral network are invited to contact us at [email protected]. If you have been referred, please fill out the Client Referral Form.